Help Center

We have remote agents based in Santa Rosa (California) and offices in Scottsdale (Arizona), Dublin (Ireland) and London (England).

Authentic Vacations creates customized vacations and travel experiences. We do all the travel research, planning, and booking. Our clients relax and feel the wonder of Milestone Moments™ Travel with every experience.

With a culturally diverse staff of travel experts, Authentic Vacations delivers its unique brand of travel to more than 200,000 clients each year. With offices in London, Dublin, Copenhagen, and Scottsdale, Authentic Vacations offers a level of personalization and client support that is unsurpassed in the travel industry.

As the originators of “authentic” travel, Authentic Vacations launched its brand in 2001 with a full selection of customizable, curated travel packages. As a member of the esteemed Tour Partner Group (TPG), Authentic Vacations is the leading business for customized travel in Northern European Destinations such as Iceland, Scandinavia, Ireland, and the UK. And, Authentic is the only travel group offering customized travel within the United States.

Since all our vacation packages are tailored to our customers’ exact needs, we need to know a little more about your plans. Our website contains lots of vacation suggestions, but the vacation you purchase will be created just for you. After we have emailed your price quote, we will set up your online account so you can pay for everything securely online.

To get started, click GET A QUOTE anywhere on the site and tell us a little more about your ideal vacation. We will create a custom Authentic Vacation to your desired destinations based on your exact requirements. There are no restrictions or limits and no preset travel dates. Everything is flexible and customizable. An Authentic Vacations adviser will work with you until you are 100% satisfied with your vacation. You can make as many changes as you like. There is no time limit, no sales pressure and no cost to you unless you decide to travel with Authentic Vacations:

One of our Destination Experts will review your request and based on your preferred method for contact will email or call you to create a customized vacation itinerary and price quote just for you. When your personalized vacation itinerary and quote is ready to view we will notify you by email.

Posting your vacation itinerary and price quote online allows us to provide you with a lot more detailed information on your accommodations, places you will visit, suggested sightseeing, activities and other recommendations. You can also share your vacation itinerary with your fellow travelers, print your itinerary in pdf format and request changes. And when you are ready to book your vacation, you can do so through our secure online payments system.

If you submit your request during weekday business hours (Monday – Friday, 4:00 am – 6:00 pm), someone will get back to you within 1 – 4 hours; otherwise, someone will respond within 12-24 hours.

There are three easy ways: 1. Email your Authentic Vacations destination expert who created your itinerary and Advise them of the changes you want to make, 2. Submit a change request through your online Authentic Vacations account, 3. Call us toll-free and ask to speak to your destination expert.

Take advantage of our Lucky 7 promotion and book your vacation within 7 days of receiving your quote, and get a 10% discount on your vacation.

Yes. Just ask your personal advisor. They will be happy to book your flight for you.

No Cancellation or Change Fees! Reserve your authentic vacation with only a 20% deposit and enjoy the peace of mind afforded by our Risk-Free Booking Policy.
- Your 20% Land Cost deposit is non-refundable.
- However, if you need to cancel your vacation more than 30 days prior to the start thereof, you may avail of our Risk-Free Cancellation Policy.
Read our Policies